IT Helpdesk Engineer

About us

Workflo Solutions is a company in Livingston EH54 5FD. We are fast-paced, demanding and fun, and our goal is to be the leading managed service provider in the UK.

Our work environment includes:

• Regular social events
• Wellness programmes
• Modern office setting

As our business continues to grow at pace, we have welcomed many new managed print & IT customers over the past 12 months. To support our continued success and ambitious growth plans, we have a vacancy for an IT helpdesk technician.

We are seeking a 1st Line Support Technician to join our busy IT department. The successful candidate will have a good understanding of supporting customers and excellent communication skills. You will have opportunities for career progression so an eagerness to learn is essential.

Responsibilities

To work as part of a team providing IT support to a wide range of customers and internal staff. The role is varied and will entail:

·Logging calls in our helpdesk system, ensuring all relevant information is recorded.

·Handle incoming calls to the helpdesk

·Troubleshoot and resolve issues where possible

·Escalating calls to higher level engineers

·Keeping customers informed on the status of their calls

·PC and laptop builds

Skills

·Strong knowledge of Windows operating systems

·Experience working with active directory

·Experience working with Office 365

·Strong network troubleshooting skills

·Ability to work unsupervised and prioritise work

·Must be able to effectively communicate with technical and non-technical customers.

Desirable Skills

·Previous experience in an MSP environment

·Ideally hold an IT qualification

·Any Microsoft certifications

·Router\firewall configuration experience.

• Contact: Kris Glen - IT Manager

Job Types: Full-time, Permanent

Salary: £21,500.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• Gym membership
• On-site parking

Schedule:

• Day shift

Application question(s):

• Do you have any qualifications specific to IT support or computer technology?

Education:

• Certificate of Higher Education (preferred)

Experience:

• IT Support: 1 year (preferred)

Work Location: One location

Reference ID: INDEED/MF/KG/IT