Generic Contact Centre Officer
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
- Employer: Wyre Council
- Salary: £22,369 - £27,344
- Location: Civic Centre
- Contract: Permanent
- Working Pattern: Flexible Hours
- Hours: 37 hours per week.
- DBS Check: No
- Closing Date: 14/05/2023 at 23:59
- Reference: Res/23/235374
Ask anyone what they think our Contact Centre does and the answer will most likely be “they answer the phones”. While that is indeed one of our jobs, we also do lots of other things, like managing the housing benefit and localised council tax support schemes, maintaining the council tax and business rate database’s, undertaking the administration of many of the council software systems, and playing a leading role in the ongoing digitalisation of council services.
Add to the above the fact that for the past three years we have also been busy delivering many of the various Government sponsored Covid-19 and cost of living financial support schemes like the energy rebates and the household support fund, and as you can see, we do a lot more than just answer the phones. We have so much to do in fact, that we need new recruits to join us. So, if you are highly motivated, eager to learn and considering a career in local Government, we may have the perfect opportunity you’re looking for.
The successful applicants will have excellent communication and keyboard skills, be friendly, approachable and able to work under pressure as part of a team.
Full training will be provided to the successful applicants who will work in the Revenues and Benefits team, administering council tax, housing benefit and localised council tax support, and handling incoming enquiries made through the council website, email, over the phone and face to face regarding council tax and benefits.
Previous experience in the administration of council tax, housing benefit and localised council tax support would be advantageous, as would experience in the use of the NEC revenues and benefits software system, but full training will be provided to the right applicants.
Job Type: Permanent
Salary: £22,369.00-£27,344.00 per year
Benefits:
- Company pension
- Flexitime
- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Poulton le Fylde
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Municipal Agencies
Based on transatlantic hiring benchmarks for Generic Contact Centre Officer roles across Wyre Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Municipal Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,369 - £27,344 bracket, including retirement vesting and health parity.
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