Customer Engagement Officer
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Position Overview & Specifications
Customer Engagement Officer
We have an exciting opportunity for a Customer Engagement Officer to join our Customer Experience Team at Wythenshawe Community Housing Group. The successful candidate will assist in supporting the Customer Engagement Manager in the delivery of the customer engagement service at Wythenshawe Community Housing Group (WCHG) and act as the link between WCHG teams and our customers.
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Main Duties Include*
Proactively working with internal partners to identify, develop and deliver involvement opportunities across the business, designed to meet the objectives of the Customer Engagement Strategy and Service Plan. You will promote and manage the process of recruiting and retaining residents to take up customer engagement opportunities at WCHG and develop and deliver training to tenants and internal partners to ensure the Customer Engagement service is understood and supported appropriately across the business.
The successful candidate will be responsible for proactively developing and promoting the Customer Engagement Service through digital channels as part of a Digital First model of service delivery.
Please see our job description and person specification for more details on the requirements for this role.
Closing Date: 8 March 2023
Interview Date: 16/17 March 2023
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our tenants and stakeholders. WCHG is an inclusive employer of choice where differences are recognised as strengths in delivering our purpose. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Job Type: Full-time
Salary: £28,868.00 per year
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Engagement Officer roles across Wythenshawe Community Housing Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,868 - £28,868 bracket, including retirement vesting and health parity.
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