IT Administrator

Purpose of job

Our aim is to become a market leader in the provision of Electric Vehicle charging solutions to Local Authorities and Businesses as part of our strategy to lead the transition to zero carbon.

The goal is to undertake an ambitious electric vehicle charging installation program, deploying high volume and quality EV installations across the nation. Our aim is to make the world a better place, one charge point at a time.

The IT Administrator will work within Zest’s Network Operations team to ensure maximum uptime of charge points is achieved across the network enabling a great customer experience while charging their electric vehicle. It will also cover helping to maintain a healthy internal IT network for all employees.

Key Accountabilities

The role is responsible for the following:

• Working closely the IT Service Delivery Managers to help deliver best in class secured internal and EV charger network.
• Helping to deploy firmware, network updates, changes and security.
• Being proactive and helping to improve network reliability and performance.
• Troubleshoot charger faults in a first line capacity remotely through our back-office software.
• Dealing with charger interventions (faults, repairs and maintenance visits) by working closely and communicating with our internal teams and 3rd Parties.
• Helping to extract data and reporting to help improve our service.
• Plus, any other duties required by the Network Operations Team.

Outcome, Results and Key performance indicators

• Maintaining EV Charger network uptime above 99%
• Maintaining a reliable & secure IT network

Key Relationships

• Internal – Working closely with IT Service Delivery Managers
• External – Charge Point Manufacturers

Knowledge and Skills

• EV knowledge beneficial but not essential, training provided.
• Experience in logging and maintaining Support Tickets.
• Experience of working in a technical focused role with experience in troubleshooting IT issues in a first line capacity.

Behaviours

• Open minded.
• Flexible thinker.
• Proactive and able to share ideas.
• Quality driven.
• Honesty.
• Reliability.
• Taking ownership and accountability for tasks.
• Teamwork and collaboration.

Qualifications

• ITIL Foundation (Not essential)

Zest is an inclusive employer, committed to diversity, equality and inclusion within our recruitment and people policies and procedures

Job Types: Full-time, Permanent

Benefits:

• Company events
• Company pension
• Life insurance
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• Will you now or in the future require sponsorship for employment visa status?

Experience:

• IT: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Leeds, LS1 5DE